EXPLORE OUR FREQUENTLY ASKED QUESTIONS HERE

What makes Moin Hamburg Tours different?

At Moin Hamburg, we focus on small-group experiences, limited to a maximum of 10 people per tour. This ensures a more personal, engaging atmosphere where guests can ask questions, share thoughts, and connect with both the guide and the city. Our tours are narrative-driven, meaning we tell the story of Hamburg through personal anecdotes, cultural insights, and historical context—no two tours are ever the same. We also place strong emphasis on sustainable tourism, using walking tours to reduce environmental impact and support local businesses.

How do I book a tour?

Booking is simple! You can reserve your spot through our website by selecting your preferred tour, date, and time. For private tours or special requests (such as group or school bookings), you can contact us directly via our contact form or email. We’ll get back to you promptly to confirm the details.

Are your tours available in multiple languages?

Yes, we offer tours in English, German, and Spanish. If you have a language preference, please let us know when booking so we can assign the right guide to your group.

Can I book a private tour?

Absolutely! We offer private tours tailored to your interests and schedule. Whether you’re visiting with family, friends, students, or colleagues, we’re happy to create a unique route that fits your needs. Private tours are ideal for birthdays, school excursions, corporate events, or simply a more personalized experience.

Are the tours suitable for children and families?

Yes! Many of our routes are family-friendly, and our guides are experienced in adapting stories and content to younger audiences. If you’re bringing children, feel free to mention it when booking so we can adjust the pace and narrative accordingly.

How long are the tours?

Most of our public walking tours last around 2 to 2.5 hours. Private tours can be customized in length depending on your interests and availability. If you have a specific timeframe in mind, just let us know.

Where do the tours start and end?

Each tour has a designated starting point, which you’ll receive in your confirmation email. Most tours end near central areas or landmarks for convenience, but if you have mobility concerns or need help planning your route, we’re happy to assist.

What should I bring or wear?

Comfortable walking shoes and weather-appropriate clothing are essential, as our tours take place rain or shine. In colder months, we recommend dressing in layers. A bottle of water and a camera are also good to have—there will be plenty of photo opportunities.

Are your tours accessible for people with mobility issues?

Some routes are more accessible than others due to cobblestones or stairs, particularly in older parts of the city. If you have any mobility needs, please contact us in advance so we can recommend the most suitable tour and make necessary adjustments.

What is your cancellation policy?

For public tours, cancellations made at least 24 hours in advance are fully refundable. Private tours may have different terms, which will be outlined during booking. If you’re unsure or your plans change last-minute, reach out—we always do our best to accommodate.

Still Have Questions?

If you didn’t find what you were looking for here, feel free to reach out via our Contact page. We’re happy to help and excited to welcome you on a journey through Hamburg with us!