PRIVACY POLICY

Introduction

At Moin Hamburg Tours, we are committed to protecting the privacy of our customers. This Privacy Policy outlines how we collect, use, and safeguard your personal information in compliance with the General Data Protection Regulation (GDPR).

Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card details and billing address for processing bookings.

  • Tour Preferences: Information provided when booking a tour, such as interests, group size, and special requests.

How We Use Your Information

We use your personal information for the following purposes:

  • To process and manage your bookings.

  • To communicate with you regarding your tours and inquiries.

  • To improve our services and customer experience.

  • To comply with legal obligations.

Legal Basis for Processing

We process your personal data under the legal grounds of:

  • Contractual Necessity: To fulfill our obligations related to your bookings.

  • Consent: When you provide us with your consent to process specific information.

  • Legitimate Interests: To enhance our services and ensure a high-quality experience.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

  • The right to access your data.

  • The right to rectify any inaccuracies.

  • The right to erase your data (the "right to be forgotten").

  • The right to restrict or object to processing.

  • The right to data portability.

How to Exercise Your Rights

To exercise any of your rights or to inquire about our data practices, please contact us at the provided contact information on our website.

Security of Your Information

We implement appropriate technical and organizational measures to ensure your personal information is protected against unauthorized access, loss, or misuse.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be reflected on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at the contact information available on our website.

This Privacy Policy is effective as of May 13, 2025.